Customer onboarding is a process of helping new customers to easily set up the product or service. This also includes guiding and teaching customers to make the best use of the product. Let;s understand how creating FAQs for customer onboarding can effectively make customers get used to your product and use it to its maximum capacity.
Creating FAQs for customer onboarding is probably the best decision you’re making. These FAQs will help your customers resolve any queries and understand your product/service better. And eventually, you’ll be able to generate more revenue. Moreover the user onboarding process is something that helps in making relations for a longer period and assisting them in comprehending and experiencing the benefits of your product will enable them to begin utilizing it effectively, but more significantly, it will provide them with an incentive to return and continue using it.
If you provide a free or heavily discounted product trial to your customers, then your customer onboarding content must provide trial users to experience the value of your product. If this happens you will be able to increase the likelihood that they will become paying customers. When you can show genuine value and need of your product during the onboarding process or at the beginning of the trial, it is possible that the customer will buy the product for a longer period.
In this blog, you’ll learn how to create intuitive and useful FAQs in just 5 steps using PrepAI. PrepAI is an AI and ML-based online question paper maker tool using which you can generate question papers or FAQs within minutes. So, let’s get started.
How to Create FAQs for Customer Onboarding Using PrepAI
Step 1: Create A Free PrepAI Account
Visit the PrepAI website and click on the “Try It For Free” button on the homepage and enter the necessary details such as your name, contact, email, etc.
Here’s what the form looks like:
Once you enter the details, agree to the terms and conditions and click on register. Within seconds, you’ll get a verification email with a code.
You’ll get an email similar to the below screenshot:
Copy and enter the code you get in your email in the space provided and click on “Verify Account.” Almost instantly, you’ll be taken to the PrepAI dashboard screen.
Here’s the screenshot for better understanding:
Step 2: Choose the Content Source and Enter the Information
This step is the real meat.
Give any title to your project (for eg. Customer Onboarding FAQs) and then select the content source. Now, selecting a content source is important. Because the content source is what the AI will use to generate questions and answers.
You can go for “Topic Search,” wherein you can search the topic. However, this content source works best for generic topics. For something as specific as customer onboarding, you can either “Type or Paste Text” or upload a PDF/Docx.
Please Note. There’s another source: “Video” which allows you to either paste a YouTube video link or upload a video file. However, you can use this content source only when you upgrade your plan.
Let’s choose Type or Paste Text for this example. When you click on Type or Paste Text, you’ll get a large text field where you can paste all the information about your product/service that you want the AI tool to use for generating FAQs.
Here’s the screenshot below for a better understanding:
Now, we have entered random text about customer onboarding for demonstration purposes. You’ll have to enter relevant information about your product/service that’ll help the customer understand your product better.
Step 3: Generate Questions
Once you enter the information, click on the “Generate Questions” button. And within almost a minute, you’ll get all types of questions and answers such as MCQs, True/False, Fill-ups, and descriptive in front of you.
However, as we’re creating FAQs, you must click on the “Descriptive” questions in the categories section.
Here’s a screenshot for better understanding:
As we entered limited information, PrepAI generated three descriptive questions. However, you can add more information if you want the tool to produce more descriptive questions that you can use as FAQs.
Step 4: Add More Questions or Edit the Existing
Once you have generated the FAQs, you can also add more questions or edit the existing ones.
To add more questions, click on the “+ Add Question” button. Once you do, you can enter the question and the corresponding answer and click on “Add.” Here’s a screenshot for better understanding.
And to edit the existing questions and answers, you can click on the “Edit Question” button that’s located right below each answer. This way, you can fully customize your FAQs.
Step 5: Preview the FAQs Download
Satisfied with all the questions that you’ve generated? Good. Now, you can click on the “Preview Question Paper” button to see how the FAQs look one last time before downloading.
If everything seems fine, click on the “Finalize Questions” button to download the FAQs. You can choose from different file formats such as DOC, EXCEL, and PDF format for downloading the FAQs as per your convenience. Here’s a screenshot for better understanding:
Choose any format, click on download, and you’re done. You can now use the FAQs generated by PrepAI to make the customer onboarding experience better.
Please Note. Along with descriptive questions and answers, other types of questions/answers such as MCQs, True/False, and Fill/ups are also generated. You can use other question types to test how well your employees know about your product or service.
Why Choose PrepAI for Generating FAQs for Customer Onboarding?
Customer onboarding includes resolving the questions, doubts, and other queries of customers so that they get familiar with the products to use it in effective ways. When you choose AI faq creation tools like PrepAIit becomes easy for onboard customers. The tools can instantly create questions or customer support content which will help customers to know your product in detail and how that product will enhance their output or productivity. Here’s why you can choose to generate faq for customer onboarding:
1. Free to Use
Unlike other tools, PrepAI is completely free to use. You can just create your PrepAI account and generate FAQs on whatever subject you desire. To create questions you need to add details in the prompt and without any time the question answer generator will generate questions according to the given prompt.
2. Low Learning Curve
Handling tools like PrepAI is effortless because our motive at PrepAI is to help busy business professionals save time. It’s the reason we have a simple user interface that is super easy to master. So much so that even an 8th grader can create questions for his/her assignments using PrepAI.
3. Accepts Multiple Content Sources
Most tools just let you choose a topic and generate questions and answers based on that. However, PrepAI allows you to choose from multiple content sources. You can select a topic, Type/Paste Text, upload a PDF/DOC or even add a video link. Now, how can you beat that?
4. Allows you to While Label Its Service
One of the most unique features of PrepAI is that it allows you to white label its services. You can customize our web platform, add your brand name and sell our AI question generation services for profit.
5. Free Editable and Customization
If you don’t like the questions generated by the AI tool PrepAI allows you to create questions of your own choice. Within the same dashboard, you can add completely new entries, revise answers, and edit questions. This guarantees that your brand tone and consumer needs are reflected in the final FAQ.
6. Prioritizing User Intent and Relevance
With PrepAI you cannot produce generic questions because it focuses on providing customers with actual and concerned answers they are looking for. The tool answers questions more quickly thanks to its analysis of your input, which also lowers the number of support tickets you receive.
7. Provide Scaling Support
Every customer onboarding using PrepAI, makes it simple to keep up-to-date, accurate, and useful support documentation without overburdening your customer success team, regardless of how many people you’re onboarding—10 or 10,000. This simply means that the level of consistency remains the same throughout so that your customer does not have to face any difficulty while using your product or service.
Is PrepAI Limited to Creating FAQs?
Nope. PrepAI is way more than what you think. It is a question generator tool which is a powerful AI-question generative tool which is designed to serve multiple industries and have diverse use cases. Here are some other use cases of PrepAI:
Teachers/Tutors
Teachers/tutors can use PrepAI to generate test/question papers for their students in minutes. Whether they want to assess students’ understanding of a particular subject or the entire session, PrepAI can help. They can generate smart and unbiased test/question papers and assess their students’ knowledge. Teachers can customize these question papers as per the needs of the students. The tool has inbuilt features where teachers can create multiple types of questions in formats like MCQ, true/false, descriptive, fill-in-the-blanks, HOTS, and more. These questions are unique and domain-specific, allowing educators to focus on enhancing students skills rather than creating tests which take huge time.
Edtech Companies
Edtech companies can create assessments on their own using PrepAI that they would otherwise have to outsource. In short, PrepAI helps Edtech companies save time, money, and effort. The platform is appropriate for K–12 education, competitive test preparation, professional upskilling, and more because it offers a broad range of subjects and difficulty levels. EdTech companies may now quickly generate a large number of quizzes, mock tests, and practice papers using PrepAI’s automatic question generation. It will even help them create any type of content, including PDFs, web pages, and plain text. Additionally, the tool allows for multi-format exports, which facilitates easy connection with mobile learning apps or LMS platforms. Furthermore, PrepAI improves user engagement by making it simpler to localize and customize tests for a variety of learners in different locations. Thus, this single tool can help edtech companies to build a more reliable, efficient, and smarter learning ecosystem without relying on third parties.
HR Professionals
Organizations release new compliance policies quite frequently. And it’s of utmost importance that all the employees have a thorough knowledge of the same. This is when PrepAI kicks in. Using PrepAI, HR professionals can generate short quizzes to determine whether the employees know about the new policies or not. Apart from this, PrepAI can generate competency-based, skill-based, mental-ability based, technical, cognitive, and more types of assessments for test skills or abilities of the candidates. This will help HR to manage their crucial time for the development and progress of the organization. When hiring managers choose tools like PrepAI they can even create multiple types of assessments by just adding the details and the tool will create assessments according to the selected option.
Textbook Publishers
Textbook publishers usually spend a lot of time updating and adding new questions and answers to their textbooks each year. This process includes manual creation of question drafting, syllabus alignment, and maintaining a balance of question types in the books. Using a tool like PrepAI allows publishers to upload textbook content with high-quality questions and answers aligned with the syllabus. The tool is capable of creating formats like MCQ, short answers, fill-in-the-blanks, or high order thinking questions according to the difficulty level. In order to keep the textbooks up to date and competitive, publishers can easily renew or refresh out-of-date question sets to correspond with curricular modifications. Thus, PrepAI makes their job easy breause with such AI question generator tools textbook publishers can choose the content source and generate new questions/answers and add the same to their textbooks, saving them time, and resources.
Universities/High Education Institutions
PrepAI is being included into academic processes at universities and other higher education institutions more frequently in an effort to improve student results, lessen teacher workload, and expedite the development of assessments. With tools like PrepAI, universities can make it possible for instructors to instantly create quizzes and test questions that are suited to particular subjects and skill levels of students by letting them upload lecture notes, reading materials, or online web links. This promotes academic rigor while simultaneously saving time. PrepAI is used by educational institutions to provide effective practice tests and mock exams, which are especially helpful for technical and competitive fields like computer science, engineering, and medical. By creating a variety of question types, the platform also encourages academic integrity by reducing the likelihood of plagiarism and rote memorization.Additionally, by enabling customized question banks according to each student’s performance, PrepAI promotes adaptive learning and a more student-centered educational philosophy.
Conclusion
Whether you’re managing a blog or onboarding customers, FAQs always help. However, you need to make sure that they’re relevant, smart, and unbiased. And to ensure that you can always use PrepAI: your very own AI and ML-based smart online question paper maker.
PrepAI is free to use, easy to master, and offers amazing features. So, sign up on PrepAI and start generating smart, unbiased, and relevant FAQs now.
