PrepAI Cancellation & Refund Policy

Effective Date: 1st October 2026
Last Updated: 23rd September 2026

This Cancellation & Refund Policy explains how cancellations, billing corrections, renewals and refunds are handled for PrepAI purchases made directly from DataToBiz Private Limited.

Where an institutional agreement, Order Form or authorised third-party marketplace contains different commercial terms, those terms may apply subject to applicable law.

1. Scope

This Policy applies to:

• Paid subscriptions
• PAYG or credit purchases
• Usage packs
• Add-ons
• API entitlements and other digital PrepAI Services

purchased directly from PrepAI unless different written terms are presented at purchase.

The exact:

• Plan
• Price
• Billing period
• Usage allowance and plan-specific refund guarantee

are those shown at checkout or in the applicable:

• Invoice
• Order Form
• Proposal or written offer

2. General Refund Principles

PrepAI provides digital Services that may become available immediately after purchase.

Refund eligibility therefore depends on:

• The applicable plan
• The applicable purchase terms
• Whether the Service was provided
• How the Service was used and applicable law

Nothing in this Policy limits any refund, replacement or other remedy that cannot lawfully be excluded.

3. Free Trials and Evaluation Periods

Where PrepAI offers a free trial or evaluation period, the:

• Duration
• Features
• Limits and conversion terms

will be communicated with the applicable offer.

A Free Plan or trial does not automatically create a right to a refund for a later paid purchase.

4. Money-Back Guarantees

Where PrepAI expressly offers a money-back guarantee, the:

• Applicable period
• Usage conditions
• Eligibility requirements and exclusions

will be stated with that specific offer.

A refund guarantee applies only to purchases made under that offer.

It does not automatically apply to:

• Other plans
• Earlier purchases or historical offers

Where no refund guarantee is expressly stated at purchase, the general terms of this Policy apply.

5. Subscription Cancellation

Where PrepAI offers a recurring subscription, you may cancel future renewal before the next billing date using an available account control or PrepAI support.

Cancellation generally stops the next renewal and allows access to continue through the already-paid subscription period.

Cancellation does not normally create a refund for an already-started billing period unless:

• The applicable offer says otherwise
• DataToBiz approves an exception
• The Service was not provided as agreed or applicable law requires a refund

6. Cancellation Charges

PrepAI will not impose a cancellation fee merely for stopping future renewal unless such a commercial commitment was clearly disclosed before purchase and the charge is permitted by applicable law.

7. Refund Eligibility

A refund or billing correction may be appropriate where:

• You were charged twice for the same purchase
• The amount charged was materially different from the amount authorised
• You were charged after a valid cancellation should have taken effect
• Payment was completed but the Service was not provisioned and the issue could not reasonably be resolved
• A plan-specific money-back guarantee applies and its conditions are satisfied
• DataToBiz approves a goodwill refund or settlement
• A contractual right requires a refund or applicable law requires a refund or other remedy

8. Circumstances Generally Not Eligible for Refund

PrepAI provides prospective customers with a 15-day trial period to evaluate the Service before making a paid purchase decision. Accordingly, once a paid purchase has been completed and the paid Service has been activated, the purchase is generally non-refundable, regardless of whether the customer chose to use all, part, or none of the available trial period before purchasing.

Subject to applicable law, the applicable purchase terms, and any refund guarantee expressly offered at the time of purchase, refunds are generally not provided solely because:

• You changed your mind after purchasing or after paid access was activated
• You did not use the 15-day trial, or did not fully utilise the trial, before making the purchase
• You did not use the Service during an available paid subscription period
• You no longer require the Service
• The Service did not meet a personal preference or expectation that was reasonably available for evaluation during the trial period
• You forgot to cancel a renewal that was clearly disclosed and properly processed
• Promotional, bonus or complimentary credits were not used
• Your account was suspended or terminated for material fraud, abuse or prohibited activity
• You breached the Terms & Conditions in a manner that justified suspension or termination or you purchased PrepAI through an unauthorised third party

This non-refundable principle does not restrict any refund, billing correction or other remedy that may apply where:

• There is a duplicate, incorrect or unauthorised charge
• Payment was completed but the purchased Service was not provided as agreed
• A specific money-back guarantee or written commercial term expressly applies
• DataToBiz approves a refund or goodwill remedy or a refund or other remedy is required under applicable law

9. PAYG and Purchased Credits

Purchased credits, usage packs or PAYG balances are governed by the terms presented at purchase.

Those terms may address:

• Expiry
• Usage
• Transferability and applicable restrictions

Unless expressly stated otherwise:

• Free credits
• Promotional credits
• Trial credits and complimentary credits

have no cash value.

Unused purchased credits are generally non-refundable after activation unless:

• The relevant offer provides a refund
• The Service was not delivered as agreed
• DataToBiz approves a remedy or applicable law requires one

10. Add-Ons and API Usage

Add-ons, API allocations and other one-time digital entitlements are governed by the terms shown:

• At purchase
• On the invoice or in the applicable Order Form

11. Plan Changes, Upgrades and Downgrades

Where PrepAI permits plan changes, the applicable:

• Effective date
• Price change
• Proration
• Carry-forward treatment or credit adjustment

will be shown during the change or described in the applicable Order Form.

Changing plans does not automatically create a cash-refund entitlement for Services already delivered under the previous plan.

12. Historical or No-Longer-Offered Plans

Certain customers may hold plans or commercial offers purchased before the Effective Date.

For customers who have not affirmatively agreed to a subsequent amendment, rights relating to such plans remain subject to the terms and representations applicable to their purchase, applicable written agreements and mandatory law.

Where a customer affirmatively accepts updated PrepAI Terms that expressly modify the ongoing treatment of the customer’s plan, the updated Terms and incorporated policies govern the plan prospectively from the date of acceptance, subject to:

• Rights or claims accrued before acceptance
• Individually negotiated agreements that provide otherwise and non-waivable rights under applicable law

Historical purchase terms and plan records may nevertheless remain relevant in determining payments made, benefits already delivered, originally included features and any monetary adjustment or settlement.

Historical Lifetime Plans and Monetary Settlement

Where a monetary refund, goodwill payment or settlement is offered by DataToBiz or otherwise agreed to be considered in relation to a Lifetime Plan, DataToBiz may calculate a proposed settlement amount using a reasonable and consistently applied valuation methodology.

In determining such amount, DataToBiz may take into account factors including:

• The net amount originally paid by the customer
• The period for which access to PrepAI has already been made available
• The value of Services, features or benefits already provided
• Comparable annual, monthly or other subscription pricing
• Per-unit, credit-based or usage-based consumption, where relevant
• Any refund, credit, concession, promotional benefit or other value previously provided and the remaining notional value of the customer’s entitlement

Where appropriate, DataToBiz may use an equivalent monthly, annual, per-unit or other reasonable valuation method to determine the value already delivered and any remaining amount that may be offered as a refund, goodwill payment or settlement.

Any such methodology will be applied reasonably in the circumstances and subject to:

• The applicable purchase terms
• Any written agreement
• Previous refunds or settlements
• Mandatory consumer rights and applicable law

The use of a valuation methodology under this section does not mean that a Lifetime Plan was originally sold as, or is retrospectively converted into, a monthly, annual or other fixed-term subscription.

Nothing in this section creates an automatic right to a monetary refund or settlement merely because a historical plan is no longer offered or because its commercial structure has changed.

13. Third-Party Purchases

If PrepAI was purchased through an authorised:

• Reseller
• App store
• Marketplace
• Distributor or other third party

the third party’s billing or refund process may apply where it controls the transaction.

Contact that provider first where appropriate.

Nothing in this section removes non-waivable consumer rights.

14. Failed or Pending Payments

A transaction may occasionally appear as pending or debited even where the payment ultimately fails.

If this occurs, contact: [email protected] and provide the transaction reference.

Where the payment processor confirms a reversal or refund is due, the amount will be handled according to:

• The processor’s procedure
• Applicable banking timelines and applicable law

15. Duplicate or Incorrect Charges

If you believe you have been:

• Charged more than once
• Charged an incorrect amount
• Charged after a cancellation
• Charged without authorisation or debited for an unsuccessful transaction

contact PrepAI support promptly.

16. How to Request a Refund

Send the request to: [email protected]

and provide, where available:

• Account email
• Transaction/order number
• Invoice number
• Purchase date
• Amount
• Reason for request and relevant supporting information

We may request reasonable verification to prevent fraud or unauthorised refunds.

17. Refund Processing Time

Once a refund is approved, PrepAI will ordinarily initiate the refund within 7–10 business days, unless applicable law requires another period or the payment provider requires a different process.

Banks and payment processors may require additional time before the refunded amount becomes visible.

Where refunding to the original payment method is not technically possible, DataToBiz may contact the customer to arrange another lawful method.

18. Service Changes

PrepAI may change Services in accordance with the Terms & Conditions.

If a material Service change affects an active paid entitlement, DataToBiz will address the affected customer in accordance with:

• The applicable purchase terms
• Applicable written agreements and mandatory law

Any financial remedy relating to an affected paid entitlement, where applicable, will be determined in accordance with the applicable purchase terms, the Cancellation & Refund Policy, any written agreement and applicable law.

Depending on the circumstances, an appropriate remedy may include:

• Continued access
• Equivalent functionality or value
• Account credit
• A refund of an applicable unused prepaid amount or another mutually agreed resolution

19. Fraudulent or Abusive Refund Requests

PrepAI may investigate or reject requests that are:

• Fraudulent
• Duplicated
• Materially misleading or abusive

This does not permit PrepAI to refuse a legitimate statutory consumer claim.

20. Chargebacks

Customers are encouraged to contact PrepAI support regarding billing disputes so that we have an opportunity to investigate and resolve the issue.

Nothing in this clause restricts a customer’s lawful rights concerning:

• Card disputes
• Chargebacks or consumer remedies

21. Changes to This Policy

PrepAI may update this Policy from time to time.

Material changes may be communicated through reasonable channels.

A newly published version does not, by itself, remove a refund right that had already accrued under an earlier purchase where applicable law or the applicable purchase terms preserve that right.

22. Consumer Grievances

Consumer Grievance Officer

• Name: Ankush Sharma
• Designation: Co-Founder & CEO
• Email: [email protected]
• Phone: +91-7009935623

We aim to acknowledge consumer grievances within 48 hours and redress them within one month, or within another period required by applicable law.